Stoney End Cottage Self-Catering

General Information, Booking and Hot Tub Terms and Conditions

What is included in the price?

How to make a booking.

When you have chosen your dates please telephone 01969 650652 (+44 1969 650652 from outside the UK) to check availability and make a booking and then proceed as shown below, or check and book online from the links on the Stoney End Cottage page. Telephone bookings are accepted only
on the basis of these terms and conditions.

For Bookings more than 6 weeks ahead

We require a deposit of £100 per week or per short break at the time of booking by debit or credit card.

Payment of the balance is due six weeks before the start of your holiday and this should be paid by the due date by telephone or online.We are able to take the final balance on or after the due date if agreed at the time of booking. We do not accept payment by cheque unless by prior arrangement. We do not send out reminders. Receipt of all payments will be acknowledged and non-payment of balances by the due date will be regarded as a cancellation. Please see items 1 and 2 of terms and conditions below.

For Bookings less than 6 weeks ahead

Full payment is due by debit or credit card at the time of booking. Receipt of all payments will be acknowledged.

Credit Cards

For your convenience we accept most major credit cards and make no extra charge.

Arrival and Departure

Please arrive after 3pm and depart by 10am on the day of departure except for 2 night weekends when checkout is 11am.

Finding Stoney End Cottage

Upon receipt of your final payment we will forward details of key collection and include directions.


Pets are allowed by prior arrangement at an additional cost of £25 per pet per stay.

In the interest of owners and future guests please observe the following:

Please ensure that you remove all evidence of your pet from house and garden before leaving.

If there is evidence of your pet inside or outside the cottage we reserve the right to make a cleaning charge of £30 per cottage per stay.


Smoking is not allowed in the cottage. We do not mind if you smoke outside in the garden but please dispose of cigarettes responsibly.

Terms and Conditions

  1. Payment of a deposit constitutes a binding contract and the holidaymaker is liable for the full charge.
  2. In the event of cancellation made 6 weeks before arrival we will endeavour to re-let the property and if successful make a refund of monies paid less £100 per week or short break per cottage, plus any costs incurred. Cancellations made within the 6 week period prior to arrival remain liable for full payment. Holidays are not transferable. We strongly recommend Holiday Cancellation Insurance.
  3. The Holiday maker is responsible for the Holiday accommodation and its equipment during the period of their stay. All equipment, utensils etc must be left in a clean condition and the accommodation left in the same state of cleanliness and general order in which it was found. The Holiday maker undertakes to report and pay for any damage incurred during their occupancy. Fair wear and tear excepted. In certain circumstances we may request a good housekeeping bond of £100 per cottage which will be rrefunded within two weeks of the end of your holiday provided no damage has been incurred. We will advise you by e mail or letter if this bond applies to your group.
  4. The number of persons using the Holiday accommodation (except for babies in cots where applicable) shall not exceed the maximum number stated in the individual cottage details unless previously arranged. The Hot Tub at Stoney End Cottage is for the exclusive use of guests renting that cottage. Cots are deemed suitable for babies up to 24 months. The property owner is entitled to refuse admission to any persons or animal not declared on the Booking Form or agreed in writing at an earlier date.
  5. The property owner or his representative shall be allowed access at any reasonable time during holiday occupancy.
  6. Cancellation by owners or company due to cottage becoming unavailable eg flood damage etc
    We do not expect to make any changes to your booking but occasionally changes do occur during and after bookings have been confirmed and occasionally confirmed bookings have to be cancelled.
    Most changes are minor but can be significant by which for the purposes of these conditions we mean a change of accommodation to that of a lower standard or a change of area. We will offer you either: cancelling and receiving a full refund of all monies paid to us or: acceptance of the significant change or: purchasing alternative arrangements from us of a similar type and standard in a similar location at a similar time of year if available.
    If the alternative is less expensive than the original we will refund the price difference, if more expensive, we will ask you to pay the price difference. You must tell us as quickly as possible which option you wish to take. The options are not available in respect of minor changes.
    Our liability is limited to the above options and if the cancellation occurs due to unusual or unforeseeable circumstances beyond our control the consequences of which we could not have avoided even with all due care.
    Compensation will not be paid for minor changes or significant changes or cancellations prior to departure.
  7. Smoking: Stoney End Cottage has a strict no smoking policy. If you do so, we will terminate your Booking without refund and require you to leave the cottage immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our property including costs for specialist cleaning (to make the accommodation fit for sale as a non smoking environment) and the cost of the accommodation for any time period it is unusable. You authorise us to charge this amount to the payment card used in your Booking. We will send you (at the address on the Booking) a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future.
  8. Complaints: If you are not entirely satisfied with your cottage please contact either Mike or Pamela at Stoney End immediately and every effort will be made to make right any problem. Complaints not reported during occupancy cannot be investigated at a later date.

We reserve the right to change any of the above terms and conditions and general information at any time without notice.

Hot Tub – Safety Document

To ensure the safe and enjoyable use of the hot tub we request that you read through and adhere to the rules of this safety document.

Ø During pregnancy soaking in hot tub may cause damage to your baby so contact your doctor for advice before entering the water.

Ø Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor.

Ø People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection.

Ø Parents are advised that the hot tubs are not suitable for children under the age of four.

Ø Parents are to warn children not to allow water in their mouths as this can cause infection and illness.

Ø The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness.

Ø Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure.

Ø At 39-40oC limit your time in the hot tub to a maximum of 20 minutes as extending this time can affect your inner organs and cause fever-like conditions. At 36-37oC this time can be extended up to 1 hour.

Ø Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc which reduce the effectiveness of the spa sanitizer which disinfects the water.

Ø Do not immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line.

Ø Never allow children to use the spa or hot tub unsupervised and when not in use make sure the cover is on, secured.

Ø Never use the hot tub alone.

Ø Avoid using the hot tub immediately after a heavy meal.

Ø Take care when entering and leaving the hot tub. When leaving the hot tub leg muscles may be relaxed enough to make you unsteady.

Ø Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate.

Ø Never use glass near/in the hot tub as broken glass can cause a risk to people in barefoot and is very difficult to see within the hot tub water.

Ø Take care on any decking by the hot tub as water from the tub can cause it to be slippery.

Ø Do not use any electrical appliances near/in the hot tub.

Ø If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists seek medical help.

Ø If any fault or damage occurs with the hot tub please contact owners at the earliest convenient moment.

Ø Do not turn hot tub isolation switch off as the hot tubs power needs to be turned on to carry out the cleaning cycles

Ø Ensure no contaminants ie. bubble bath, alcohol, oils etc are placed in the water as this can upset the chemical balance of the water and can result in allergic reactions.

Note to Parents and Hot Tub Users It is your responsibility to enforce these rules of safety for the hot tub.

IMPORTANT: Any hot tub that needs to be shut down due to misuse will incur a £50 charge to refill it.

PARENTS: The life and health of you, your family and friends are important. Please practice safety and supervise your hot tub.

PLEASE NOTE : To comply with HSE REGULATIONS the hot tub water is checked every day.